CallScope is a flexible windows based call management system designed specifically for the hospital market. It is the core product and backbone of the Telecom Eye interfacing hub for hotel telecommunications and guest information and has been tailored to meet the needs of an ever-changing industry.
In the current economic climate the need to efficiently manage incoming and out going call traffic as well as maintain, and where possible, increase telephone revenue, relies on detailed analysis and system management.
One of CallScope’s many strengths is its reporting tool set which can be tailored to provide information on guest and administration calls, cost and price comparisons, and calling patterns enabling hotels to monitor guest profile and call trends. Such comprehensive analysis allows hotels to better understand their guest profiles and telecom requirements which is essential
in a service driven industry. With the ability to monitor and compare cost and charging tariffs hotels are able to introduce and publicise competitive and flexible charging policies inspiring guest confidence and encouraging telephone usage.